We offer free standard shipping on all orders within the European Union.

Delivery time depends on the warehouse location:

• EU warehouse: 5–7 business days
• International warehouse (e.g., China): 14–21 business days

Tracking information is provided once your order has shipped.

We offer a 14-day right of withdrawal for customers within the EU in accordance with EU consumer protection laws.

Returns are accepted for items that are damaged, defective, or incorrect upon arrival (proof required).

Please note that some products are non-returnable — this is clearly stated in the product description on the product page.

To start a return, contact us at simneyofficial@gmail.com with your order number and photo or video evidence (if applicable).

We accept the following secure payment methods:

• Visa
• MasterCard
• Maestro
• PayPal
• Apple Pay
• Google Pay
• Klarna
• UnionPay
• Shop Pay

All payments are processed securely, and prices are displayed in EUR (€) including VAT where applicable.

Once your order has been shipped, you will receive a confirmation email with your tracking number and a tracking link.

You can use this link to follow your shipment’s progress in real time.

If you have not received tracking information within a few days after placing your order, please contact us at simneyofficial@gmail.com and we’ll be happy to assist you.

You can contact our customer support team by email at simneyofficial@gmail.com.

Please include your order number (if applicable) and a brief description of your inquiry, and we will respond as soon as possible.