Return Policy

At Simney, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make the return process as simple and hassle-free as possible.

Eligibility for Returns

  • Items can be returned within 30 days of delivery.
  • Products must be unused, in their original condition, and with all packaging and tags intact.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Sale or clearance items.
  • Gift cards.
  • Personalized or custom-made products.
  • Items that show signs of use, wear, or damage.

How to Initiate a Return

  1. Contact Us: Email our customer support team at [insert email address] with your order details and the reason for the return.
  2. Receive Instructions: Our team will guide you through the return process and provide the necessary return address.
  3. Ship Your Item: Pack the item securely and use a trackable shipping method. Please note that the cost of return shipping is the responsibility of the customer unless the item was defective or incorrect.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges

If you need to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund at no additional cost.

Thank you for shopping with Simney! If you have any questions or concerns, don’t hesitate to reach out to our customer support team.