Shipping Policy
📦 Shipping Policy — Simney
Last updated: February 20, 2026
At Simney, we are committed to delivering your order safely and efficiently across the European Union.
🌍 Shipping Coverage
We currently ship to all countries within the European Union.
🚚 Shipping Cost
✅ Free shipping on all orders — no minimum purchase required.
⏱ Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
📬 Delivery Time
Delivery times depend on the supplier location:
🇪🇺 EU Warehouse: 5–7 business days
🌏 China Warehouse: 14–21 business days
Most products are shipped from EU warehouses when available.
Delivery times are estimates and may vary depending on destination country and carrier conditions.
📦 Split Shipments
If you order multiple items, they may arrive in separate packages and at different times due to different warehouse locations.
🛃 Customs, VAT & Import Duties
As we work with suppliers both within the European Union and internationally, shipping origin may vary depending on product availability.
🇪🇺 Orders shipped from within the EU
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No customs duties apply.
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VAT is handled in accordance with the EU One-Stop Shop (OSS) scheme.
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No additional charges will apply upon delivery.
🌏 Orders shipped from outside the EU (e.g., China)
For orders with a value under €150:
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VAT may be collected at checkout under the Import One-Stop Shop (IOSS) system.
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In such cases, no additional VAT should be charged upon delivery.
If VAT is not collected at checkout or if the order exceeds €150:
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Import VAT, customs duties, or carrier handling fees may apply.
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These charges are determined by local customs authorities and are the responsibility of the customer.
Simney is not responsible for delays caused by customs processing.
📍 Tracking
Tracking information will be provided once your order has been shipped.
⚠️ Delays
Delivery times are estimates and may be affected by factors outside our control, including:
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Customs processing
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Carrier delays
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Weather conditions
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High seasonal demand